BILLING & CREDIT CARD TRANSACTIONS:
- How do I receive customer assistance? We are here to assist you with your purchase. If you have a question regarding any of the products on our website, a question regarding your order or just need additional information please contact us using the contact information at the bottom of the page.* Please include your order number and explanation of the type of assistance required when sending an e-mail.
- What is your shipping policy? Orders for in-stock items will be shipped on the same working day, if placed before 4:30 p.m EST or PST.
- How will I know my order shipped? When your order is shipped, you should receive an email confirmation with both the carrier and tracking information.
- How can I track my order? When your order is shipped, you will receive an email confirmation with the carrier and tracking information. Your email confirmation includes instructions on how to track your order. Please check your email for this information by going to the designated website and following their instructions on tracking your order. PLEASE NOTE THAT DEPENDING ON THE SUPPLIER NOT EVERY ORDER WILL COME WITH A SHIPPING CONFIRMATION.
- What is your policy on backorders?All orders not shipped within seven (7) days from order date will be cancelled. If your order is cancelled, you will receive an email notification regarding your order. Credit card charges for cancelled orders are not processed for payment and will not appear on your credit card statement.PLEASE NOTE: DUE TO THE DYNAMIC NATURE OF OUR PRODUCT OFFERING, we do not hold or process back orders so please check our site again for your desired item.
- What if my order never arrived? Please contact us via the information located at the bottom of the page.
- What is your return policy on delivered items? Please contact us via the information located at the bottom of the page.
- What if my merchandise arrives damaged? SHOULD YOUR MERCHANDISE ARRIVE DAMAGED, IT IS BEST TO REFUSE THE PACKAGE GIVING IT BACK TO THE CARRIER.
- Refer to the material enclosed with your order for return instructions.
BILLING & CREDIT CARD TRANSACTIONS:
- What are my payment options? We accept Visa, MasterCard, American Express, and Discover credit cards. We do not accept checks or money orders.
- Will I receive a receipt? After clicking the “Place Your Order” button during the purchasing process, an order summary will be displayed on screen. Please print this order summary as receipt of your purchases made. Additionally, once your order is shipped, you will receive a shipment confirmation email. Save this email as a permanent record of your purchase. PLEASE USE THE ORDER NUMBER ON ALL CORRESPONDENCE WITH OUR OFFICE.
- How will charges appear on my credit card? Our company name will appear on your credit card statement.
- When will my credit card be charged? Our policy is to charge your credit card only for product shipped at the time of shipment. No charge will be processed on your credit card account unless shipment is made.
- Are credit card transactions safe on this website? Absolutely! In fact, it’s statistically safer to use your credit card over the internet than in a restaurant or department store. Our servers use Secure Sockets Layer (SSL), an encryption technology that only we can read a customer’s personal information. If you would like more information about our credit card security policy, please read our Privacy Statement by clicking the associated link at the bottom of this page.
- Do you charge sales tax? State law requires that Internet retailers collect sales tax in states where they are residents. We have vendors which are residents in various states and territories across the United States. Subsequently, taxes will be charged as required by the state laws governing the vendors’ state(s) of residence — the respective vendors in this case being those whose products a customer purchased on our website.